We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.
Q. Do I get to pick the person looking after me, or my loved one?
A. Yes. If requested, Healing by Nature Senior Care, LLC will arrange a meeting with your preselected caregiver. The most important thing is that you are happy and feel comfortable with your caregiver. We encourage your involvement in the decision-making process. We always try to accommodate any requests you may have for a change in caregivers (lawfully). If you do not like the match or your loved one is uncomfortable for any reason, please inform us immediately. Our office will assist you in finding a new caregiver until you are satisfied.
Q. Do I have to sign a contract or keep services for a specified period of time?
A. No. However a service agreement is required to reflect this. You can change the number or type of service whenever you deem necessary. You can also cancel our services at any time with a 48 hour notice. You’re never obligated to a long-term agreement; therefore you can discontinue your services at your will.
Q. What are different services that Healing by Nature Senior Care, LLC offers?
A. We offer a full range of non-medical home care services that may include homemaker services, companion services, Alzheimer’s care services, travel assistance, and a Well-being home check.
Q. What happens if my caregiver gets sick?
A. Healing by Nature Senior Care, LLC employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. We will call to notify you of the situation, and if you have not previously met the substitute replacement caregiver, a member of our team will typically come to your home to make introductions. Our top priority is to ensure that services are provided as expected.
Q. Do I pay the caregiver directly?
A. No, you should never pay a caregiver directly. And you’ll never be asked to pay an additional fee to any employee. You or a pre-selected family member will receive an invoice every week, and payment should be remitted directly to our office bi-weekly.
Q. Can I pick the services I want?
A. Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
Q. Are your employees insured?
A. Yes, all our employees are screened and insured. This helps ensure the safety and well being of your loved one(s). We perform a criminal history background check and then cover each caregiver with general liability insurance.
Q. Can Healing by Nature Senior Care, LLC assist with medication?
A. Yes. Our caregivers can remind your loved one to take medication at appropriate times, but they cannot help or dispense the medication. Actually, medication reminders are one of our most requested services, because we can report any visible side effects to the client’s family.
Q. Does Healing by Nature Senior Care, LLC accept credit card payments?
A. Yes. We accept all major credit cards Visa, MasterCard, Discover, and American Express. We can also arrange for ACH automatic withdrawals if requested, pending on the contracted care plan.
Q. How often do I get billed for services?
A. Billing is done on a weekly basis via mail or email, whichever you select. Our invoices can be sent to clients, their family members, trust officers, or other care managers weekly, but payments are due bi-weekly.
Q. What if my loved one needs to be put in a care facility while receiving services?
A. No problem. Whether it’s a hospital, nursing home, or assisted living facility Healing by Nature Senior Care, LLC will work with you and the facility to continue providing your services.
Q. Can you do short-term care?
A. Yes. Each plan of care agreement is specified to your needs. Therefore the lengths of services are per your designed request.
Q. How quickly can service start?
A. Right away! Based on your needs and requests, we can provide a caregiver immediately or slowly.
Q. Does Medicaid or Medicare cover your non-medical home care services with Healing by Nature Senior Care, LLC?
A. No. Medicare doesn’t cover non-medical home care services. However some Home Health Care eligibilities can qualify a limit to how much home care can be covered by a Medicare certified Home Health Agencies and/ or Medicaid providers.
Q. How much does Healing by Nature Senior Care, LLC charge for in-home care?
A. We understand that every family needs regarding care are not the same, therefore an assessment is required to determine these costs.
Q. Is Healing by Nature Senior Care, LLC a company that offers maid service?
A. We are not, however we offer services such as light housekeeping, meal preparation and assisting with laundry in our client’s homes. If more extensive cleaning is needed, our agency can provide additional housekeeping services.
Q. What is the advantage to hiring a Healing by Nature Senior Care, LLC caregiver opposed to a private caregiver for my loved one?
A. Healing by Nature Senior Care, LLC prides itself on building relationships in your local community, and is committed to building long term relationships with both client and employees. There are many challenges and liabilities in hiring privately, and we specialize in meeting them. Below are some of the challenges you will have to concern yourself with privately:
- State and federal payroll taxes
- Workers Compensation Insurance
- Liability Insurance
- Potential absenteeism
- Background check
- Bonding against theft
- And much more…
Q. What if my loved one needs 24 hour care can you help?
A. Yes, we can provide 24 hour care with shifts and/ or live-in caregivers. Healing by Nature Senior Care, LLC specializes in providing assisted living in the comfort of your loved one’s home.
Q. Do I need a doctor’s approval to utilize your services?
A. No. You have complete control on the decision regarding using our services.
Q. Does Healing by Nature Senior Care, LLC have a Custom Plan of Care for each client?
A. Yes. The purpose it to outline the process and contents of a written agreement for contracted services, to ensure that care, treatment and/or services are provided in a safe efficient, consistent and competent manner by Healing by Nature Senior Care, LLC.
When the contract of the client and Healing by Nature Senior Care, LLC is agreed upon, the client will then be informed on the caregiver delivering the service, the scheduled times, and the direct contact regarding any potential questions or concerns.
Q. How does Healing by Nature Senior Care, LLC select my caregiver?
A. We match your specific requirements and needs to the skills and conditions of each caregiver we have to find the perfect match.
Q. What if I need to speak to someone in the office after business hours?
A. When the office is closed, there is always an on-call person available to assist you 365 days a year (including holidays), 24 hours a day, 7 days a week. The on-call person can be reached by phone, if you call the main office number.
Q. What if I have a question or problem, whom should I contact?
A. Don’t hesitate to phone our office and speak with a staff member regarding any concerns or questions.
Q. What if I have an appointment, can I make changes to the schedule?
A. Yes. We just request that you give us as a 48 hour notice.
Q. What happens if we change our mind and no longer desire your services?
A. When you choose Healing by Nature Senior Care, LLC, we understand circumstances may change. Therefore we only request that a 48 hour notice to cancel our service agreement is provided.
Q. Is Healing by Nature Senior Care, LLC service only available in the home?
A. No, we can provide our services to you whether you live at home or a senior’s complex or health care facility.
Q. Can your caregivers travel with my loved one(s)?
A. Yes. We can arrange to have a caregiver travel with your loved one; however your agreement may need some fine-tunings to do so. Our caregivers provide 24 hour care, however if you desire your specific caregiver, their travel availability may need to be verified in case arrangements for their loved one(s) need to be addressed.
To schedule a no-cost, no-obligation home visit to discuss how we can help your loved one stay safely and independently in their home, call us today at (850)296-5662.